Who We Are
Our Lady of Hope Foundation is a nonprofit organisation working to improve lives, strengthen communities and create sustainable opportunities for vulnerable and underserved populations.
Plano, TX 75093, USA
What Personal Information We Collect
We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
Information You Provide to Us
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Donation amount
- Donation-related information
- Message or enquiry details
- Information provided when contacting us
- Information provided when expressing an interest in volunteering or partnering with us
- Other information voluntarily provided when communicating with the Foundation
We do not intentionally request unnecessary sensitive personal information through our general contact or donation forms.
Technical Information
When you visit our website, certain technical information may be collected automatically by the website or its hosting, security, analytics or infrastructure providers.
- IP address
- Browser type and version
- Device type
- Operating system
- General website usage information
- Pages visited
- Date and time of visits
- Referring website or page
- Technical information required to maintain website security and functionality
How We Collect Your Information
We may collect personal information through the following interactions:
- When you complete a contact form
- When you submit a donation form
- When you communicate with us by email, telephone or other available channels
- When you request information about our programmes
- When you express an interest in partnering with or supporting the Foundation
- When you volunteer or otherwise engage with our activities
- Automatically through website technologies, where applicable
- From service providers assisting us with website operation, payment processing, communications, security or other legitimate organisational functions
Where personal information is collected directly from you, we will explain the relevant purpose at or before the point of collection where appropriate.
Why We Collect and Use Your Information
We use personal information only for specified and legitimate purposes.
Respond to Enquiries
- Respond to enquiries
- Provide information you request
- Follow up on communications
- Address questions or concerns
- Maintain appropriate records of communications
Process and Administer Donations
- Identify and record the donor
- Process and administer the donation
- Confirm or acknowledge the donation
- Communicate with you regarding the donation
- Maintain appropriate financial and administrative records
- Meet applicable legal, accounting or regulatory requirements
Manage Partnerships and Support
- Respond to partnership enquiries
- Discuss opportunities for collaboration
- Coordinate participation in Foundation activities
- Maintain appropriate organisational records
- Communicate about agreed activities
Maintain and Improve the Website
- Operate the website
- Maintain website security
- Detect and prevent misuse
- Troubleshoot technical problems
- Understand website performance
- Improve website functionality and user experience
Meet Legal and Regulatory Obligations
- Comply with applicable laws and regulations
- Meet accounting, financial or reporting obligations
- Respond to lawful requests from competent authorities
- Establish, exercise or defend legal claims
- Protect the rights, property and safety of the Foundation and others
Our Lawful Basis for Processing Personal Information
We will process personal information only where there is an appropriate lawful basis for doing so under applicable data-protection law.
Consent
We may rely on your consent where you voluntarily provide information for a specific purpose and consent is the appropriate legal basis.
Contract
Where applicable, information may be processed because it is necessary to take steps at your request or perform an arrangement with you.
Legal Obligation
We may process information where necessary to comply with applicable legal, accounting or regulatory obligations.
Legitimate Interests
Where permitted by law, processing may be necessary for legitimate organisational interests that are not overridden by your rights and freedoms.
Donations and Payment Information
When you make or initiate a donation through our website, we may collect information necessary to identify the donation and communicate with you about it.
Depending on the payment method, payment information may be processed directly by the relevant payment provider or financial institution.
We do not intend to store full payment-card details on our website unless our payment infrastructure is specifically designed and authorised to do so.
Where a third-party payment provider is used, that provider may process your payment information under its own privacy policy and terms.
International Transfers of Personal Information
Some technology, hosting, payment, communication or other service providers we use may operate outside Nigeria.
Where personal information is transferred, stored or processed outside Nigeria, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements and that appropriate safeguards are in place where required.
The specific countries or service providers involved may depend on the technology and third-party services used by the Foundation.
How Long We Keep Your Information
We will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
| Information | General Retention Approach |
|---|---|
| Contact enquiries | Retained for as long as reasonably necessary to respond to and manage the enquiry and for a limited period afterwards for appropriate records. |
| Donation records | Retained for the period necessary for financial, accounting, audit, regulatory and organisational requirements. |
| Partnership / volunteer enquiries | Retained for as long as reasonably necessary to manage the relationship or enquiry. |
| Website / security records | Retained for a period appropriate to security, troubleshooting and operational requirements. |
| Consent records | Retained for as long as necessary to demonstrate and manage consent or until it is no longer required. |
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
Data Security
We take reasonable and appropriate measures to protect personal information against:
Security measures may include access controls, appropriate authentication, secure hosting, encryption where appropriate, restricted access to personal information and other technical and organisational safeguards.
No website or method of transmitting information over the internet can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary confidential or sensitive information through general website forms.
Your Data Protection Rights
Subject to applicable law and any relevant limitations, you may have rights concerning your personal information.
Right to Be Informed
You have the right to receive clear information about how your personal information is collected and used.
Right of Access
You may request information about the personal information we hold about you and, where applicable, obtain a copy.
Right to Rectification
You may ask us to correct inaccurate, incomplete or outdated personal information.
Right to Erasure
In appropriate circumstances, you may request that your personal information be deleted.
Right to Restrict or Object
Where provided by law, you may request restriction of processing or object to certain uses of your information.
Right to Data Portability
Where applicable, you may request certain information in a structured and commonly used format.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw your consent, subject to applicable limitations.
Automated Decision-Making
Where applicable, you may have rights relating to decisions made solely through automated processing.
How to Exercise Your Rights
If you would like to exercise a data-protection right or ask a question about how we use your information, please contact us.
Please provide enough information to help us identify your request and the personal information to which the request relates.
We may need to verify your identity before completing certain requests. This is a security measure designed to prevent personal information from being disclosed to an unauthorised person.
We will handle valid requests within the timeframe required by applicable law.
Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Children's Privacy
Our website is intended to provide information about the Foundation and its programmes and is not generally intended to collect personal information directly from children through ordinary contact or donation forms.
Where our programmes involve children or young people, we recognise that additional safeguards may apply to their personal information.
We will process children's personal information only where there is an appropriate lawful basis and appropriate safeguards for the circumstances.
Third-Party Websites
Our website may contain links to websites, social-media platforms, payment services or other third-party websites.
Once you leave our website, this Privacy Policy no longer governs how the third party processes your information.
We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our programmes or services
- Changes to our website
- Changes in technology
- Changes to the third-party services we use
- Changes to applicable laws or regulatory requirements
- Improvements to our privacy practices
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or how to exercise your data-protection rights, please contact us.
Our Lady of Hope Foundation
Privacy/Data Protection Email: ourladyofhopef@gmail.com
Address: 2717 Westmoreland Drive, Plano, TX 75093, USA
Your Privacy Matters
Our Lady of Hope Foundation is committed to treating personal information responsibly, transparently and with respect.
We seek to collect only information that is relevant to legitimate organisational purposes, use it responsibly, protect it appropriately and retain it only for as long as reasonably necessary.
Last Updated: 18/09/2026